E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

This role is responsible for building workforce plans that support our day‑to‑day operations. It includes forecasting, staffing plans, schedule development, and performance analysis, with close partnership across Operations, Systems, and our vendors to keep service on track. 

• Hands-on WFM experience in a contact center (forecasting + scheduling + performance analysis)
• Strong understanding of key call center drivers and metrics:
• Forecast inputs (volume, AHT, shrinkage), service level/ASA, abandon rate, occupancy, adherence, backlog
• Proven ability to turn data into operational recommendations, not just reports
• Advanced Excel skills (pivot tables, lookups, nested formulas, PowerQuery)
• Experience producing staffing plans and explaining tradeoffs (service vs cost)
• Comfortable working with ambiguity and changing priorities (weather/events/outages/system issues)
• Strong communication skills, able to clearly explain performance drivers and provide direct, easy‑to‑understand updates
• Strong stakeholder partnership collaborating well with Operations and vendors
• High attention to detail and follow-through (schedule accuracy, assumptions, documentation)

• Experience with WFM platforms such as:
• Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc.
• Experience with multi-site and/or vendor/BPO operations (and managing different shrinkage patterns)
• Experience supporting multi-skill routing and queue/skill strategy
• Knowledge of intraday management practices and real-time levers (OT, VTO, reassignments, skill changes)
• Familiarity with capacity planning for seasonal peaks and event-driven volatility (outages, billing cycles, weather)
• SQL, Power BI/Tableau, or data modeling skills
• Experience building standard work, playbooks, governance routines, and reporting automation
• Exposure to labor rules / union environment (if relevant), timekeeping systems, and policy constraints
• Experience coaching/mentoring and driving adoption of WFM best practices
  
  Education Requirement:
• Bachelor Degree in applicable profession, business, or technical discipline or an equivalent combination of education, training, and experience.

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

This position will pay between $65,000 - $85,000,depending on skills and experience.

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones.

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit/ stand for up to 8 hours per day.
• Ability to move freely for up to 8 hours per day.

E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.